Service Simulations: Look Who’s Talking – Keeping Customer Calls Focused and On Track

Learn how to respectfully deal with chatty customers and still get your job done with handy tips from this short course. We’ll go over polite but direct ways you can keep the conversation on track, so your workload and waiting customers don’t face delays. This course is part of the interactive ServiceSims Challenge Series that consists of customer service scenarios, 2 response paths, and strategies for handling difficult customer situations. These scenario-based courses provide practical tips and techniques for customer service representatives. Prior mastery of the Telephone Doctor series is recommended. Complete the course quiz with 80 percent or higher and receive a certificate of completion.