Service Simulations: Extremely Loud and Incredibly Close – Calls with Distracting Noise and Disruptions

Improve your ability to deliver great customer service in any situation. This interactive course will show you how to handle distracting noise and disruptions during customer service calls. We’ll teach you how to take control of a call that is being disturbed by background interference. You’ll learn how to effectively guide the interaction and reduce the interference, in order to provide the very best customer service to your clients. This engaging course is part of the ServiceSims Challenge Series that consists of customer service scenarios, 2 response paths, and strategies for handling difficult customer situations. Prior mastery of the Telephone Doctor series is recommended. Complete the course quiz with 80 percent or higher and receive a certificate of completion.