Service Simulations: Back to the Future – Better Serve Senior Customers Over the Phone

Display the patience and understanding required to serve senior customers over the phone. You’ll learn how to provide extra care and look for positive alternatives to impossible customer demands. This course will demonstrate effective customer service techniques, even when your customer’s requests are not entirely clear. You’ll gain the necessary skills to identify the specific needs of these customers and offer the most suitable solutions. This course is part of the interactive ServiceSims Challenge Series that consists of customer service scenarios, 2 response paths, and strategies for handling difficult customer situations. Prior mastery of the Telephone Doctor series is recommended. Complete the course quiz with 80 percent or higher and receive a certificate of completion.