Service Matters: Who Would Replace You?

What would you look for in your replacement? Discover the skills and traits that ensure great customer service from customer service superstars who’ve been there. For this course we surveyed hundreds of customer service representatives and assembled 6 individuals from various backgrounds to discuss their profession and what drives them.You’ll hear these experienced panel members speak about the characteristics they look for in hires, attributes of successful customer service professionals, and the importance of being able to think on your feet.

This course is part of the Service Matters Roundtable Series. Tips from these experts will give you an understanding of what it takes to excel in a customer service role. Complete the course quiz at the end with 80 percent or higher and receive a certificate of completion.