Service Matters: Handling Varied Customer Styles

Improve your ability to relate to customers in ways they understand and provide them with excellent customer service. This course examines how mirroring techniques help make customers comfortable with you. Whether or not you “speak their language” is important to a customer you’re trying to establish a relationship with. When you “mirror” a customer’s personality type and style of speech they’ll feel more comfortable with you. It enables you to adapt your dialogue to theirs and personalize your delivery so they’re more open to your proposal. In this brief course we’ll discuss ways you can tailor your delivery to a client.

Quickly assessing a customer’s communication style is an important skill to develop. This course is part of the Service Matters Roundtable Series. Tips from this panel of “service superstars” will help you to excel in a customer service role. Complete the quiz at the end of this course with 80 percent or higher and receive a certificate of completion.