Service Matters: Advice for New Team Members

Learn how to help new service professionals with practical advice from 6 customer service all-stars. These experts agree that you have to sell yourself before anyone will buy what you’re selling. For those just starting out or as a refresher for seasoned staff, this brief course outlines sound principles to help you in your service career. The panel experts explain that selling starts with selling yourself, and how this helps you to gain a customer’s trust. They touch on the importance of not taking customer service challenges personally and turning negative interactions into positives. Their insights will help set the standard for great customer service in your organization.

This course is part of the Service Matters Roundtable Series. Tips from these “service superstars” will help you to excel in a customer service role. Pass the quiz at the end of this course with 80 percent or higher and receive a certificate of completion.