Sensitivity in Dealing with Customers

This course offers examples of the types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.
Asking for a customer’s opinion will let them feel that they are truly valued, and you understood their needs, even if they were dissatisfied with your service. Only when we learn what we need to improve, can we grow and add value to our clients in the future.