Selling Skills: 04. Determining Customer Needs

Selling Skills: 04. Determining Customer Needs is an elearning course that shows you how to use sales psychology to meet a customer’s unmet needs. Without a need, don’t proceed! We want this expression ingrained into your sales psyche. You have to determine what the customer needs and what they truly want, and then include that in your sales system. In this course, we’ll explore the psychology of the sale. We’ll show you how to turn solutions into benefits that satisfy the customer’s unmet needs, which translates into more sales.

Part of a series about Selling Skills, the course includes a video with audio narration and downloadable materials. A quick quiz is provided to test retention of key takeaways.