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Satisfying Challenging Customers

Part of the Customer Services Fundamentals range of courses brought to you by Engage in Learning.
Every customer is different! Explore how to help a sample of different challenging customer situations with a friendly, calm and professional approach including: an uncommunicative customer, a customer who is wrong, an indecisive customer, a rude customer, and a customer who isn”t familiar with the ins and outs of your product or service.
UK English Version.

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