Sales: Telephone Skills

This course offers useful tips and techniques that will help you master the art of selling successfully over the phone. We outline how you can prepare yourself for an important call by reducing anxiety and improving your understanding of the market. You’ll learn the benefits of telephone selling over face-to-face communication, along with some of its drawbacks. The course wraps up by explaining how to overcome a customer’s resistance to successful closure of the sale.

Part of the Sales series, this training course uses a mix of interactive text and audio narration to present information in an engaging way. Downloadable documents containing tools like charts, exercises and checklists help to clarify key points, and there are 3 quizzes to test your knowledge. Students who pass the final test will receive a Certificate of Completion.