Retaining Talent and Serving Customers Through Empathy

In this ‘Retaining Talent and Serving Customers Through Empathy’ micro-learning course, we focus on how, because the competition for customers and retaining top talent continues to heat up, the need to see things from other people’s perspective is essential. Empathy is more important than ever. This video-based learning is here to help you make it work, including how empathy can help you attract and retain top talent, how it can also help you better understand customer needs, the difference between empathy and sympathy, and consider what viral empathy is.