Retail Conflict Management: 05. Maintaining Control

Retail Conflict Management: 05. Maintaining Control is an elearning course that provides useful techniques to handle difficult situations involving customers. When you’re in a conflict with a customer, it’s easy for things to get out of hand. If you’re coming from a mindset of, “The customer is always right,” or you just don’t know what to do with your own emotions, maintaining control over tense situations is difficult. In this program, we’ll go over some tips to help simplify things. We’ll also help to prepare you for common scenarios that may arise during these stressful, unprecedented times.

This course is from our series on Retail Conflict Management. It includes a video with audio narration, downloadable materials, and a quick quiz. Take this course along with others in the series, and acquire the skills you need to manage conflict in a retail setting.