Retail Conflict Management: 03. Phases of Escalation

Retail Conflict Management: 03. Phases of Escalation is an elearning course that shows you how to recognize the signs of escalation and manage them effectively. Conflicts can escalate quickly. Your job is to step in and de-escalate the situation before things get out of hand. There are four phases of conflict, with each phase presenting different signs, and that’s what we’ll cover here. We’ll talk about what signs to look for, and how to handle each phase so you’re prepared for anything when conflicts arise. Luckily, with the right training, you’ll be able to catch specific signs in the early phases and diffuse these situations quickly.

This course is from our series on Retail Conflict Management. It includes a video with audio narration, downloadable materials, and a quick quiz. Take this course along with others in the series, and acquire the skills you need to manage conflict in a retail setting.