Remarkable Customer Service: When, If, and How To Go Off Script

In this video course we discuss the various benefits of using a customer service script, as well as the potential pitfalls. But don’t worry, because we also talk about how to avoid them. You’ll also also see someone yelling uselessly at an inanimate object, and you might find a lovely example of someone completely failing to express genuine remorse. This video will almost certainly spark a discussion about how to improve whatever script you’re currently using. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.