Remarkable Customer Service: Striking a Balance Between Too Formal and Too Casual

This video course discusses the importance of establishing the right atmosphere in customer interactions. A too-casual approach can appear unprofessional, while a too-formal approach can be cold and off-putting. In addition to learning how to find the right balance, you’ll also learn about an amazing haircut that should never have gone out of style. So get ready to enjoy another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.