Regulation E: Error Resolution and Consumer Liability (Part 2)

Regulation E: Error Resolution and Consumer Liability (Part 2) is an elearning course that defines what a consumer’s level of liability is, based on the circumstances. In the first Error Resolution and Consumer Liability video, you learned how to conduct an investigation if a consumer reports an error. In this course, we’ll examine how Regulation E addresses consumer liability, based on whether or not an access device was involved. We’ll explore levels of consumer liability when an access device IS involved, the different tiers of liability and what determines liability. Throughout the program, we’ll identify some real-life scenarios to help you understand how consumer liability really works.

Part of our series on Regulations, this course defines consumer liability and what that entails. It includes a video with audio narration and downloadable materials. A quick quiz is provided to test retention of key takeaways.