Quality: Why It Matters

In this course, Quality: Why It Matters, we will review why allowing your performance levels to remain stagnant will leave your organization behind when changes happen. We will look at how customer demands, the environment and your competition are constantly changing, and why you need to refine your processes to stay ahead of the quality curve. We will also discuss strategies to improve performance within various areas of your business, and go over how the high performance chain reaction can improve your organization’s performance excellence.

Part of the series on Quality, this course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension.