Quality: What It Costs

Recognize the cost of poor performance in your organization with the information we cover in this elearning course, Quality: What it Costs. In this course we will discuss how poor performance leads to unnecessary costs, and discuss the four categories this impacts: prevention, appraisal, internal failure and external failure. We will also look at how a Cost of Defects chart can help identify these costs, explain the performance excellence broken chain reaction, and discuss what the hidden factory is. This course will provide the information you need to gauge whether your organization’s performance is causing unnecessary costs.

Part of the series on Quality, this course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension.