Quality Customer Service: Customer Interactions

Improve your ability to assist bank customers with the elearning course, Customer Interactions. In this course we will discuss the best ways to interact with new and existing customers, from greetings to determining how to assist them. We will also review how to refer a customer to another representative and share some tips on how to handle customer complaints discreetly and efficiently. Finally, we will review appropriate dress and appearance in the banking environment and how this impacts your customer’s opinion of your institution.

Part of the series on Quality Customer Service, this course includes a video lesson, downloadable student resources and a short online quiz to check your comprehension of the material.