Providing Legendary Customer Service

When implementing a strategy for providing Legendary Customer Service, it can be easy for leaders and their team’s to focus solely on the customer. In this course, seasoned customer experience professional, Brett Frazer, shares why focusing on the customer is just one of the three required fundamentals to provide truly sustainable legendary customer service. In addition to lessons outlining what focus areas are essential to service your customers, he also shares why it is imperative to develop strategies to serve both your employees, and your organization. Each lesson provides practical approaches to ensure your customers keep coming back, your employees thrive, and your organization gains incremental and lasting value from your work.