Professional Productivity: Troubleshoot Before Calling the IT Helpdesk

Have you tried turning it off and on again? In our course, Troubleshoot Before Calling the IT Helpdesk, we discuss the importance of fixing minor technical problems yourself before contacting the IT department. IT is often bogged down with issues that could have been easily resolved before their involvement. That’s something we want to avoid, and something we’ll discuss in this course. We’ll also provide tips on how to troubleshoot minor issues yourself, so you can confidently tackle them.

This course is part of our series on Professional Productivity. It contains a short video with audio narration, a downloadable and printable student reference guide, and a quick quiz to test your knowledge.