Problem Solving in the Workplace

Discover how to resolve common workplace problems – such as missed deadlines, lost shipments and people calling in sick – by using the methods and techniques in this course. You will learn the 5-step problem solving process, which will allow you to eliminate nonconformance in the workplace and maintain a higher quality and performance standard. Helpful techniques, such as the Pareto Chart and decision matrix, are discussed. The course also provides tips on how to assemble an effective problem solving team and explains when this group may be appropriate.

This course shows you how to apply a systematic approach to resolve common workplace problems. It includes audio narration, links to additional reading and quizzes to test your understanding of the material. Take the final exam at the end to receive a Certificate of Completion.
In order to obtain a course certificate for NASBA CPE credits, please email info-nasba@opensesame.com with the following information:
Learner name:
Course title:
Completion date:
Course type: (online self study course)