Podcast: Overcome difficult situations with customers

Provide the key points for solving problematic situations or conflicts with customers that may put their satisfaction at risk, by applying suitable emotional management and technical strategies that make it possible to put things right.It can be done by any professional who wants to develop and/or strengthen their ability to satisfy customers even in the most complex situations. It is especially recommended for people who have difficulty reacting to unexpected situations or have a tendency to trigger conflict situations. It will also be valuable for anyone who wants to learn about the key aspects of this competency in order to expand their knowledge on the subject.