Phone Skills: Taking Messages

Taking a message on the telephone, can be one of the most important elements of using the telephone at work. If you take the message, you are the caller‚It’s only hope that that communication gets through to the right person. This self-paced eLearning course presents viewers with several practical suggestions on how to manage a call when a co-worker is unavailable, including what information should be gathered when taking that all-important message.