Perfecting the Customer Experience: Think Small to Win Big

In this course, we discuss how to connect to your customers in a real and meaningful way. Spoiler alert - you don’t necessarily have to spend all your time interacting with them on social media, or even worry about interacting with them 400 times a day. Sometimes, less really is more. Oh, and there’s a bit about marmalade in here that you’ll almost certainly find interesting. True story.