Office Induction: Handling The Irate Caller

The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood… any blood! There are times at work when we all are subjected to that difficult call. This Handling The Irate Caller course will arm your office workers with the skills required to deal effectively and efficiently with these situations. Once the course is completed, you will have learnt about the benefits of paraphrasing, techniques for remaining calm, and the importance of active listening and using positive language. This course is one part of an 18 part Office Induction series aimed at new inductees and existing office workers.