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Certification Preparation
Net Promoter Score (NPS): An Introduction to Net Promoter Score (NPS)

Net Promoter Score (NPS): An Introduction to Net Promoter Score (NPS)

This topic introduces learners to the concept of the NPS metric. It defines and explains what a Net Promoter Score is, how it is captured, how customers’ answers reflect their feelings and experiences, and how NPS can impact the business.

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American English, Canadian French, Latin American Spanish
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