MyStory Embracing Change: I Manage Conflicts Using Emotional Intelligence

Formulating the Terms of the Disagreement By Sticking to the Facts. Taking a Step Back From What is Happening Within Yourself. Taking an Interest in the Feelings and Needs of Others. Formulating a Positive Request, Finding a Compromise. This course is eligible for 0.25 PDUs in the Power Skills area, as per the PMI Triangle. The PDU Claim Code for this course is 12547F7XVF.