Mind the Training Gap

Let’s consider who needs customer service training and how effective it is. It’s suggested that training your customer service agents or (CSAs) to surpass expectations is ground zero (the starting position) if you want to create customer‚ÄØloyalty. So, that means that if your CSAs are reliable, dependable, and proactive, your repurchase rate could more than double. And your goal should be that with an exceptional training program, you can have a first-class support‚ÄØteam.