Managing the Fight-or-Flight Response to Criticism

One type of difficult conversation is receiving criticism. How we manage our fight-or-flight response during these types of conversations can have a positive or negative impact on the way we respond to criticism. In this course, you’ll learn strategies to use when you’re on the receiving end of criticism, such as identifying the characteristics of the fight-or-flight response. you’ll also take away a four-step process to control your fight-or-flight response during this difficult conversation. Finally, you’ll learn three ways to respond appropriately to criticism. By the end of this course, you’ll be better prepared to tackle your next conversation with someone who is criticizing you.

This course is part of the Tackling Difficult Conversations Pocketbook series, a series that provides confidence-building tips and techniques to help you discuss difficult issues and tactfully deal with people’s emotions.