Managing Employee Grievances

Employee grievances are challenging, and the way management handles them can impact employee outcomes. In this course, you’ll learn the three most common types of grievances. You’ll also discover a five-step procedure for handling grievances. And lastly, you’ll explore how to manage two specific types of grievances you might encounter. After this course, you’ll be prepared to manage employee grievances and find resolutions that work for everyone.

This course is part of the Discipline and Grievance Pocketbook series, which offers tips, tools, and techniques for managing formal staff issues.