Managing Conflict: A Collaborative Approach (Manager)

Improve your ability to resolve conflicts and facilitate advantageous solutions in the workplace by learning these highly effective conflict management strategies. In this course, we’ll highlight the cost of workplace conflicts, offer preventative measures, and set out when it’s appropriate to intervene. You’ll learn how to promote employee collaboration to reach an equitable, positive outcome, and harness constructive conflict to uncover opportunities and innovation. Finally, we will review when arbitration or mediation may be necessary.

The 45-minute course features engaging video, audio narration, exercises, sample scenarios, a glossary, and links to supplementary reading. Once you’ve completed the course, a final test offers a convenient review and self-assessment to ensure your retention of key conflict management concepts.