Manager’s Role in Contact Center Training

There is a very common saying, ‘Attitude reflects leadership.’ A manager sets the tone for the whole staff. If a manager shows the staff that having the appropriate information is important, it will be more likely to be utilized.
You must know that the worst thing a manager can do is to not understand the goals of the company.
Take the time to talk to your supervisors so that you know what is expected of your employees. This way you can see the processes.