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The best apology is one where the behavior changes. In this elearning course, How to Apologize – The Process, we will look at some examples of both good and bad apologies and discuss why apologies and follow-up action are important. We will also review the four steps of an apology and ways you can demonstrate that you regret your actions.
Part of the series called Managerial Courage, this course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension of the subject.
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