Managerial Courage: 09. Managing Difficult People

Dealing with difficult people in the workplace can be hard, so this elearning course, Managing Difficult People, reviews how to navigate the situation. In this course we will review difficult personalities - such as employees with poor work ethic or those who are lazy, destructive, or unmotivated - and discuss strategies to address them. We will also look at what happens when a manager fails to address inappropriate behavior and how this can lead to bad habits spreading throughout the team.

Part of the series called Managerial Courage, this course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension of the subject.