Managerial Courage: 06. “You’re Wrong”

If you need to speak to an employee who has made an error, be sure to approach them in the right way using some of the tips discussed in this elearning course, “You’re Wrong”. In this course we will look at how people can become defensive when told they are wrong, and discuss methods you can use to diffuse that. We will review a variety of examples of wrong behaviors and discuss the steps you should take to determine how to proceed.

Part of the series called Managerial Courage, this course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension of the subject.