Making a Plan for Delivering Unwelcome News

Giving unwelcome news is one type of difficult conversation that can lead to potential conflict. As a manager or team member, you’ll sometimes be in these uncomfortable positions of delivering information others don’t want to hear. In this course, you’ll learn how to make an effective plan for giving different kinds of bad news. you’ll also be introduced to the SID Process, which you can use when asking someone to change their behavior. Finally, you’ll take away specific strategies for managing other people’s strong emotional responses to unwelcome news. By the end of this course, you’ll have a toolkit to help you approach delivering unwelcome news with more confidence, patience, and empathy.

This course is part of the Tackling Difficult Conversations Pocketbook series, a series that provides confidence-building tips and techniques to help you discuss difficult issues and tactfully deal with people’s emotions.