Maintaining Rapport

Learn how to establish rapport with customers when communicating with them over the telephone by using strategies and tactics outlined in this training module. The course guides you through taking the time to respond to customer’s greetings, the importance of using words and language that is easy to understand and encourages a connection with customers, how to keep the conversation flowing, how to avoid dead air, and how to properly end the call.
The course features narrated video, interactive learning activities and a final test to assess your knowledge. The course is module 4 in the 12-course TelePro training series designed to help you improve your interpersonal telephone communication skills.