Leading a Customer Service Team

The key to leading a customer service organization is striking a balance between people, process, and performance. But how can you accomplish that with a large or far-flung team working in different locations? Whether you have 25 people working in one room, or thousands of customer service reps scattered across the globe, it all comes down to developing an ideal integration between people and technology. In this course, customer service expert Darren Lyons shows you how to sharpen your management skills to lead a customer service team to success. you’ll discover how to get the most out of people, how to build processes for maximum efficiency, along with ways to help your service reps connect with customers and each other as a team.