Information Technology Infrastructure Library (ITIL Foundations V3)

This ITIL foundation level course equips you with the skills necessary to utilize best practices in information technology (IT) service management and project management. To begin, Well go over ITIL (Information Technology Infrastructure Library) and different levels of qualification. Well teach you the fundamentals of the service lifecycle including service strategy, design, transition, operation, and continual service improvement. Well also go over how each of these elements fit together. This course is designed to prepare you for a successful career in IT service management or project management. By the end of the course, you’ll have a thorough understanding of the key elements, concepts and processes of ITIL and how they aid with management practices.