Informal Resolution and Mediation

In the ever-evolving landscape of conflict resolution, mediation emerges as a beacon of hope, offering transformative solutions for strained workplace relationships. In this course, you’ll explore mediation as an informal resolution technique for staff issues. You’ll also identify the two stages of mediation and learn the benefits of mediation for maintaining a positive work environment. By the end of this course, you’ll have the knowledge and skills to navigate informal disciplinary and grievance processes effectively.

This course is part of the Discipline and Grievance Pocketbook series, which offers tips, tools, and techniques for managing formal staff issues.