How to Win at Customer Engagement in the Digital Age

In this ‘How to Win at Customer Engagement in the Digital Age’ micro-learning course, we will focus on how the shift to digital is not just tough on businesses and employees. Customers may also need time to adapt to this change. In this video-based learning, we illustrate how you can make the transition as seamless as possible, including how you can educate your customers to help them serve themselves. You’ll also learn about different channels for different types of characters, incentivising and penalising, and what makes a great customer contact agent.