How to Mediate Conflicts

Mediating conflicts is a powerful skill that every leader should master. Team members can also benefit from learning to resolve conflict that can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly, and workplace mediation can be an effective approach. Mediation can help resolve conflict and improve understanding and collaboration.In this course, you will learn from the entertaining Cutting Edge team to listen supportively to both parties, control respectful exchanges, use questions to clarify and summarize, facilitate solutions and agree actions.