How to Manage Problematic Staff

Dealing with challenging staff is common for most managers. They can impact team morale and productivity, making it essential to approach these situations with effective strategies. Are these people under-performing, unmotivated, disruptive, or facing personal crises that impact their professional performance? Or is the manager the problem?

In this course Sadhana Smiles provides practical advice on identifying the person’s position and your own management style, mindset and commitment. She explains the need to reduce emotion, seek input and agree on what the problem is, then create an action plan. A performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.