Hotels and Inns: Housekeeping – 04. Interacting with Customers

Our Hotels and Inns: Housekeeping – 04. Interacting with Customers course provides best practices for interacting with guests confidently and successfully. No matter what part of the hotel you’re working in, the standards for customer service are still the same. In this course, we will go over a range of scenarios where housekeeping may have to interact with a guest and provide tips on how to ensure the interaction delivers excellent customer service. We’ll also provide best practices for interacting with guests in general.

This course includes a video presentation, downloadable supplementary material and a short quiz to review what you’ve learned.