Hotels and Inns: Front Desk Customer Service – 05. Handling Upset Guests

Learn how to handle guest complaints professionally and successfully with our Hotels and Inns: Front Desk Customer Service – 05. Handling Upset Guests elearning course. We will begin by reviewing what you can do to not upset the guest any further. We’ll also provide suggestions on how to diffuse heated situations and go over the importance of avoiding unhappy customers and negative reviews. This course also provides tips on how to conduct yourself when a customer complains and how to provide a positive and successful resolution to the problem.

Finally, we’ll go over how to handle intoxicated guests, noisy rooms and food allergies or dietary restrictions. This course includes a video presentation, downloadable material for future reference and a short quiz to review what you’ve learned.