Hotels and Inns: Front Desk Customer Service – 04. Telephone Techniques

Our Hotels and Inns: Front Desk Customer Service – 04. Telephone Techniques course reviews best practices for handling guest inquiries over the phone. To start, we’ll go back to basics and provide an overview of basic telephone techniques you can use on every call like taking notes and how to greet callers. From there, we’ll review the importance of active listening and how to get over the awkwardness of speaking with a stranger on the phone. We’ll also talk about how and when to put people on hold and how to transfer calls.

Finally, we’ll cover how to handle registrations over the phone and how to execute wake up calls. This course includes a video presentation, downloadable material for future reference and a post-assessment quiz to review what you’ve learned.