Hotels and Inns: Front Desk Customer Service – 03. Communicating with Guests

Our Hotels and Inns: Front Desk Customer Service – 03. Communicating with Guests course provides best practices to ensure your guests experience quality customer service. Regardless of which part of the hotel you work in, there should be an overall standard of excellent customer service. This course goes over basic reception etiquette, how to empathize with guests, the importance of consistency when it comes to customer service experiences, as well as the different communication strategies for engaging with customers. We’ll also review what not to do.

Included in this course is a video presentation, downloadable supplementary material and a short quiz to test your knowledge.