Handling Objections

No!” – does not always mean no. Objections do not mean disinterest on the part of the customer, but quite the opposite, potential attention. In order to be able to recognize, decode and, in the best case, crack objections from the other party, this course presents the ten most frequent objection codes and how to react to them. The acknowledgement method, which consists of four stages – the acknowledgement phase, question phase, argumentation phase, and activation phase – has proven particularly effective here. The participants learn how to use this method safely.