Handling Interoffice Calls

When handling calls with the outside public, there is a set of guidelines and policies that the telephone operator should follow. However, when the calls are within the company or within the same office, these policies and guidelines can shift a bit and become a whole new set of guidelines all their own.
Call handling is how businesses manage inbound or outbound phone calls. This can include numerous processes depending on whether you manage a small team or a fully functioning call center.